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What's new in
ITIL v3:
Version 3
focuses on the integration of technology and
the business and includes more than previous
versions about bottom-line topics such as
return on investment (ROI) - a sign of the
cost-conscious times. |
Benefits to
ITIL v3:
If you're
in an IT department, you're probably already
using ITIL and don't even know it. ITIL is a
formalized way of developing, defining, and
executing operational processes to
streamline your IT execution.
It can help
you achieve:
- Lower
IT costs because of greater efficiency
and productivity
- Higher
quality IT services:
- Through introducing consistent
processes
- Implementing shorter resolution
times
- Creating solutions to existing
problems
ITIL v3
Course offerings:
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Exam
Passing Guarantee
Our exam
passing ratio on the first try is about 95%.
In the event our attendees did not pass the
exam on the first try, we will pay for the
2nd exam fee. |
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ITIL v3
LIFECYCLE INTERMEDIATE TRAINING
ITIL
Service Lifecycle and Service Capability
Intermediate Level courses will interest
those seeking knowledge in the use of
process and practice elements and the
context needed to deliver quality Service
Management practices. Below is the list of
new ITIL certifications (cert) courses.
Service
Lifecycle Modules:
Service
Capability Modules:
ITIL Expert
Certification
Cert is
achieved by accumulating credits through the
first three levels of the ITIL V3
qualifications scheme. No exam required, but
must have 22 credits with balanced selection
from both modules in intermediate level.
- Foundation - 2 credits
- Managing across the Lifecycle - 5
credits
- Capability Modules - 5 credits each
- Lifecycle Modules - 3 credits each
Anyone
holding a V1 or V2 Managers Certificate (17
credits) and passes V3 Managers Bridge Exam
(5 credits) can also obtain ITIL expert
cert.
ITIL Masters
("Advanced") Level
This level
leads to an ITSM Professional Certification.
To gain ITIL Masters, one must have ITIL
Service Management Expert Cert, and
demonstrate and pass the peer evaluation
exam.
