Troubleshooting Unified Communications 1.0/UCM 6.0 (TUC)
5 days Instructor-Led

Course Overview

Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 is a 5 day course that equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / Solutions in Enterprise, Mid-Market, and Commercial deployments. This class focuses on troubleshooting a complex Unified Communications infrastructure. In this class, students will learn methods for troubleshooting that allows a student to capitalize on the knowledge they gained in other classes and experience with Unified Communications. The time in
class is primarily spent working on troubleshooting tickets. The instructor will review concepts that students are not familiar with. Other topics discussed in this class include troubleshooting methodology, triage, resources, tools and fixes at the integrated System/Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).


Prerequisites

The knowledge and skills a learner must have before attending this course include:

• CCNA - Cisco Certified Network Associate or firm networking knowledge
• CVOICE - Cisco Voice over IP or Voice Fundamental knowledge
• CIPT 1& 2 - Cisco IP Telephony – Communications Manager skills and knowledge
• QOS - Implementing Cisco Quality of Service – understanding of factors that affect voice and video quality

OR

• BUC – Basics of Unified Communications – Foundational course taught only by SLI that covers both routing and switching and voice concepts
• CVOICE- Cisco Voice over IP or Voice Fundamental knowledge
• AUCMU – Administering Unified Communications Manager and Unity, in-depth Communication Manager and Unity Knowledge.
• QOS– Implementing Cisco Quality of Service – understanding of factors that affect voice and video quality

Course Objectives

After completing this course the student should be able to:
 

• Troubleshoot Unified Communications Systems
• Troubleshoot solutions and components
• Troubleshoot products by identifying and isolating problems, recommending solutions, and implementing fixes

Course Outline

Day 1:

• Course Introduction
• A Methodology and Tools for Troubleshooting Cisco Unified Communications Systems
• Introducing Cisco Unified Communications Systems Troubleshooting
• Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
• Gathering Information for Troubleshooting

Day 2:

• Troubleshoot Cisco Unified CallManager-Related Issues
• Troubleshooting Common Endpoint Registration Issues
• Troubleshooting Cisco Unified CallManager Availability Issues
• Troubleshooting Cisco Unified CallManager Security Issues
• Troubleshooting Database Replication Issues
• Troubleshooting LDAP Replication Issues
• Troubleshooting Common Gateway Registration Issues

Day 3:

• Troubleshooting Call Setup Issues
• Introducing Call Setup Issues and Causes
• Troubleshooting On-Premises Single-Site Calling Issues
• Troubleshooting Offsite Call Issues
• Troubleshooting Intercluster Dial Plan Issues
• Troubleshooting Gatekeepers in a Cisco Unified Communications System

Day 4:

• Troubleshoot Voice /Video Quality Issues
• Defining Common Voice /Video Quality Issues
• Troubleshooting VoIP Quality Problems
• Troubleshooting Echo
• Troubleshooting quality Problems of Cisco Unified Advantage

Day 5:

• Application Integration and Media Resource Issues
• Troubleshooting CTI Issue
• Troubleshooting Common Cisco Unity Integration Issues
• Troubleshooting Media Resources

*This TUC course is very lab intensive. There are over 28 lab exercises throughout the course of the class.