Cisco Unified Customer Voice Portal Implementation 7.0 (CVPI)
5 days Instructor-Led

Course Overview

Cisco Unified Voice Portal Implementation (CVPI) 7.0 is a 5 day hands-on, instructor-led course that covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 7.0 product components as well as external components including gateways, gatekeepers, Unified Communications Manager (formerly known as CallManager), ICM and CVP studio so as to properly interface with CVP. The course addresses CVP serviceability issues such as troubleshooting, redundancy, failover and remote monitoring. The purpose of the course is to enable a student to achieve working-level competency on CVP 7.0.


Prerequisites

The knowledge and skills a learner must have before attending this course include:

• Telephony Experience – IP and Legacy
• Cisco IOS CLI Familiarity
• Microsoft Windows 2003 Server
• Interconnecting Cisco Network Devices (ICND1 and 2) or CCNA
• Cisco IP Telephony Part I (CIPT1)
• Implementing Cisco Voice Gateways and Gatekeepers (GWGK) or CVOICE 6.0
• Cisco Intelligent Contact manager Product Training (ICMPT 1 & ICMPT 2)


Who will benefit from this course?

This course is intended for Cisco support engineers, installation engineers, and Cisco integrators.
 

Course Outline

Module 1: Cisco Unified CVP Technical Overview

• Lesson 1: Cisco Unified CVP Overview
• Lesson 2: Components, Capabilities and Licensing
• Lesson 3: Deployment Models and Call Flow
• Lesson 4: Management and Reporting

Module 2: Cisco Unified CVP Comprehensive

• Lesson 1: Cisco Unified CVP Comprehensive Overview
• Lesson 2: Cisco Unified CVP Software Installation and Configuration
• Lesson 3: Cisco IOS Voice Browser Configuration for Cisco Unified CVP
• Lesson 4: Cisco Unified ICM Enterprise Configuration for Cisco Unified CVP
• Lesson 5: Cisco Unified Communications Manager Configuration for Cisco Unified CVP

Module 3: Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP

• Lesson 1: Scripting Overview
• Lesson 2: Cisco Unified ICM Enterprise Scripting Micro-Applications
• Lesson 3: Advanced Speech
• Lesson 4: Advanced Cisco Unified ICM Enterprise Scripting Micro-Applications
• Lesson 5: Subsequent Transfers and Queuing Calls

Module 4: Cisco Unified CVP VXML Solution

• Lesson 1: VoiceXML Overview
• Lesson 2: VoiceXML Installation and Configuration

Module 5: Events, Log Files, and Reporting

• Lesson 1: Cisco Unified CVP Reporting
• Lesson 2: Events and Log Files

Module 6: Failover, Diagnostics, and Troubleshooting

• Lesson 1: Failover and High Availability
• Lesson 2: Troubleshooting


Labs

• Familiarization with Cisco Unified CVP
• Cisco Unified CVP Comprehensive Part 1 & Part 2
• Media File, ECC, MicroApp Labs
• VXML Server/Studio Labs
• Reporting Database and Backup