Administering Unified Messaging (AUM) Version 5.0
2 days Instructor-Led

Course Overview

The aim of this course is to produce competent administrators of the Cisco Unity products. It is the initial class in a two class series, the other being Implementing Cisco Unified Messaging's IUM, formerly Cisco Unified Communications System Engineer (UCSE). As such it lays a successful foundation for participation in the Engineer course because a student must understand the products' features and how to use them before being able to install, configure, maintain and troubleshoot them. The class partially prepares a student to take the Unity System Engineer exam (642-105).
 

Prerequisites:

Before attending this course, students need to have:

• A working knowledge of Microsoft Windows 2000
• A working knowledge of the Microsoft Exchange 2000 or the IBM Lotus Domino messaging environment
• A working knowledge of the features, benefits, and programming of at least one manufacturer’s PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred)

Who will benefit from this course?

• End-user system administrators: People responsible for the day-to-day management of corporate messaging systems
• IP telephony specialized Channel Partners (Field Engineer 2 role): People responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
• Professional Services partners: Cisco personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment

Course Outline

Module 1: Cisco Unified Messaging Overview

• Lesson 1: Introducing Cisco Unity
• Lesson 2: Understanding Unified Messaging Integrations
• Lesson 3: Understanding Cisco Unity Standard System Features
• Lesson 4: Understanding Cisco Unity Standard User Features
• Lesson 5: Understanding Cisco Unity Optional Features

Module 2: Cisco Unity Connection Overview

• Lesson 1: Introducing Cisco Unity Connection
• Lesson 2: Positioning Cisco Unity Connection
• Lesson 3: Understanding Cisco Unity Connection Integrations
• Lesson 4: Understanding Unity Connection Standard Features
• Lesson 5: Understanding Cisco Unity Connection Optional Features

Module 3: Cisco Unified Messaging General Setup

• Lesson 1: Using Cisco Unity
• Lesson 2: Using the Cisco Unity Administrator
• Lesson 3: Setting Up Cisco Unity

Module 4: Cisco Unified Messaging Subscriber Configuration

• Lesson 1: Configuring Global Subscriber Settings
• Lesson 2: Configuring Subscriber Accounts and Settings
• Lesson 3: Using Call Handlers and Interview Handlers

Module 5: Cisco Unified Messaging System Monitoring and Maintenance

• Lesson 1: Monitoring a Cisco Unified Messaging System
• Lesson 2: Maintaining a Cisco Unified Messaging System
• Lesson 3: Managing Unified Messaging System Reporting