Administering Cisco Unified Communications Manager (ACUCM) Version 7.0
5 days Instructor Led
Cisco Training from SolartechCisco Training

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Course Overview

Administering Cisco Unified Communications Manager v7.0 (ACUCM 7.0) course focuses on the basic administration of the Cisco Communications Manager v7.0 product and the devices that register to the Cisco Communications Manager. The course is 40% hands-on laboratory exercises that challenge the student to configure IP Phones, voice gateways, media resources such as Music on Hold, conference and transcoders as well as Call Admission Control.



Who will benefit from this course?

The target audience for this course combination would be first and second level customer support personnel. The course will teach basic function and programming for Cisco Communications Manager 7.0. This course is equally beneficial to personnel with either data or voice backgrounds.



Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

The knowledge and skills a learner must have before attending this course include basic networking and telephony knowledge.

 

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

•Given the components of a Cisco Unified Communications solution, identify and describe the UC architecture, hardware, and software. Given an installed Cisco Communications Manager server, access the online administration guide to perform Moves, Adds, and Changes to IP phones, voice gateways, and Call Admission Control components of a Unified Communications solution.
•Given an installed Cisco Communications Manager server, access the online administration guide to configure Music on Hold, conference resources, media termination points, and transcoders then allocate these resources to devices as needed.
•Given the components of a Unified Communications solution, provide level one support to IP Phone users



Course Outline

  • Introduction to IP Telephony
  • Defining the CUCM Basic Configuration
  • Preparing for Phone Registration
  • Configuring a Basic Route Plan
  • Discovering Route Filters and Digit Manipulation
  • Exploring Class of Control
  • Explaining Call Admission Control (CAC) & Survivable Remote Site Telephony (SRST)
  • Understanding Media Resources
  • Describing CUCM Features
  • Exploring Moves, Adds, Changes and Administration

 

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