ITIL Release, Control and Validation
5 days Instructor-Led


 

This 5 day course immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes. To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. Students gain the skills required to take the ITIL Release, Control and Validation Certification Exam. Who should attend: Individuals who have an ITIL v3 Foundation Certificate (or the ITIL v1/v2 Foundation + v3 Foundation Bridge certificate) and want to pursue the intermediate and advanced level ITIL certifications. IT professionals involved in IT Service Management implementation and improvement programs.

At Course Completion At the end of this 5 day course, the student will gain competencies and prepare to: Utilize change management to achieve successful service transition Test to assure transition quality and integrity Enhance Service Delivery with knowledge management Apply Continual Service Improvement to RCV processes Plan key activities for the Release, Control and Validation processes in the context of the Service Lifecycle Attain operational excellence by using the Release, Control and Validation processes, activities and functions Evaluate the success of Release, Control and Validation by applying key metrics Prepare for and take the ITIL Release, Control and Validation Certification Exam

Prerequisites

Students should hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate. Before taking the course, it’s recommended (though not required) that candidates have approximately two years exposure to basic concepts in IT and related work experience. The course materials, lectures, and lab exercises are in English. To benefit fully from our instruction, students need an understanding of the English language and completion of the prerequisites.

Course Outline

Introduction and Overview Analyzing and exploring the importance of the Service Capability stream Service Management as a practice The Service value proposition How the Release, Control and Validation capabilities support the Service Lifecycle Core Release, Control and Validation Processes: Change Management Purpose, goals and objectives Implementing change with minimum disruption and rework Evaluating business, technical and financial aspects Achieving successful service transition Activities, methods and techniques Post-implementation review Key metrics to measure success Service Asset and Configuration Management Business value of monitoring service transition Activities, methods and techniques Establishing configuration baselines Correlating IT services with need components Tracking and reporting asset values Establishing metrics that measure success Service Validation and Testing How Service Validation and Testing creates business value Assuring transition integrity and quality The Service V Model Fit for purpose : Fit for Use Acquiring relevant test data Release and Deployment Management Request Fulfillment and Service Evaluation: Analyzing how service requests should be handled Evaluating services against target performance in the context of change Knowledge Management Analyzing how services are released into production to enable effective use of services Planning, scheduling and controlling releases Moving to the live environment Illustrating the main activities and how they relate to the capability of Release, Control and Validation Maintaining information on service deployment Defining metrics for process quality Avoiding congestion and obstruction of the normal incident and change management processes Process scope and objectives The triggers, input and output of request fulfillment Meeting committed service level performance Activities, methods and techniques Key metrics to measure success Purpose, goals and objectives Enhancing decision support Activities, methods and techniques Establishing metrics to measure service delivery quality Change management Service asset and configuration management Service validation and testing Release and deployment Service desk (fulfillment) and service evaluation Roles and Responsibilities Technology and Implementation Considerations Technology as part of implementing service management Special technology features related to Release, Control and Validation Generic requirements and evaluation criteria Good practices for implementation Challenges, critical success factors and risks Common Service Activities Service monitoring and control Deming cycle CSI techniques Continual Service Improvement The relationship of CSI in respect to organizational change Implementing an effective CSI program Service reporting Cost benefit justification