ITIL V3 Strategy Crosswalk Workshop

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represents the consensus derived from over a decade of work and experience by thousands of IT professionals world-wide, earning for it the status as de facto world standard for IT service management best practices. ITIL Version 3 (V3) is the latest evolution of ITIL which puts heavy emphasis on the alignment of IT to the business. And while ITIL Version 2 (V2) is more focused on the operational processes of IT, ITIL V3 covers the entire IT service lifecycle of strategy, design, transition, operation, and continuous improvement.

Who should attend: The following will be involved on the side of the client at varying amounts of time:

Executive sponsor who will have overall accountability for the plan

IT Director, CIO

IT Staff

Project managers who will be the primary overall contact and in-charge within the client

Client staff

Workshop participants where applicable

At Course Completion

ITIL V3 Strategy Workshop is a two day consultant-facilitated workshop that is based on the new ITIL® V3 publication suite. The aim of this service is to help the IT organization come up with its strategy for moving into ITIL® V3 and help define and prioritize the problems to be solved and the opportunities to be capitalized on. This alignment of desired outcomes with the organizational and business priorities is very critical if this migration to ITIL® V3 is to be successful.

Course Outline

SCOPE

This service may focus on problem areas already identified by the client through a pre-workshop Reflection Process Questionnaire, including any of the following focus areas:

Service definition and improvement

Process definition and improvement

Policy / procedure definition, improvement

Service and process execution

Role and goal definition and development

Program and project management

Organizational change leadership

Management and measurement

Tooling

Organizational structure

Service improvement justification

Development / Operations integration

Transitioning to a services culture

Establishing shared techniques

Service management strategy

KEY ELEMENTS OF THE SERVICE

Uniqueness of this offering is seen from the following:

Leverages Solartech’s consultative training approach with field-tested job aids and methods

Incorporates best-practices knowledge and subject-area expertise of the consultants to guide in the discovery process

Goes beyond traditional service management expertise to include methods based on up-to-date ideas of how organizations, services, processes, and the people in them work

METHODOLOGY

Methods applied vary based on the task at hand. Actionable improvement plans are described in terms of a top-level work breakdown structure with key milestones and deliverables, staffing, effort and costs.