This intensive 1-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations as part of the new Version 3 release of ITIL. This Bridging Course is designed as an update for candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL® v3 Foundation Certificate in IT Service Management.

Who should attend: Existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL Version 3.

At Course Completion

At the end of this course, you will be able to:

• Identify the new content of ITIL V3
• Identify the major differences from previous ITIL versions

Certified Professional Exams

This course positions the student to successfully complete the exam associated with the ITIL® v3 Foundation Certificate in IT Service Management, required for entry into the future ITIL Version 3 intermediate level training courses or as part of an overall V2 bridging program to the IT Service Management Diploma.

• The exam will be scheduled approximately from 5:00 - 5:30 on the last day
• Closed book
• Time allotted for examination: 60 minutes
• Examination type: Computer-based or paper-based multiple-choice
• Examination details:
  • 20 questions
  • Passing score: 65% (13 out of 20)

Prerequisites

ITIL Foundation Certificate from previous versions. The exam will test both the new V3 knowledge as well as the V2 content that has not changed. The student should set time to review their V2 material as a refresh prior to the course, as the V2 content that has not changed will not be covered in this 1-day course.

Course Outline

The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy Service Design Service Transition Service Operations Continual Service Improvement These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.