5179: Implementing and Maintaining Telephony Using Microsoft Office Communications Server 2007
Two Day—Instructor-led

Introduction

This two-day instructor-led course teaches students how to implement and maintain an Office Communications Server 2007 telephony solution. The course covers the topologies supported by Office Communications Server 2007 for deploying a telephony solution for an organization. Further, the course introduces the various call-flow scenarios in an enterprise and explains the call flow among the various Office Communications Server 2007 components in each scenario.

Course Outline

Module 1: Implementing and Maintaining Telephony by Using Office Communications Server 2007

Office Communications Server 2007 supports both PBX telecommunications and SIP telecommunications. To capitalize on the SIP telecommunications functionalities, enterprises can integrate Office Communications Server 2007 into their telephony solution. This module describes the basic components of an enterprise telephony solution, such as PSTN, PBX,SIP-PSTN gateways, and endpoints, and security considerations for implementing a secure telephony solution. The module describes the Active Directory design considerations and networking considerations for deploying Office Communications Server 2007. The module also identifies the installation considerations for distributing the Office Communicator 2007 client to enterprise users. Finally, this module introduces the administrative tools that Office Communications Server 2007 provides to manage and monitor the enterprise telephony solution

Lessons

• Introduction to the Components of a Telephony Solution
• Overview of the Integration of Office Communications Server Telephony
• Determining the Architecture For the Office Communications Server Telephony Deployment
• Designing a Network for Office Communications Server 2007
• Implementing a Secure Telephony Solution
• Overview of Client Installation Considerations
• Managing and Monitoring an Enterprise Telephony Solution by Using Administration Tools


Lab 1: Implementing and Administering a Secure Telephony Solution

• Designing Active Directory for Office Communications Server 2007
• Securing a Telephony Solution
• Choosing a Telephony Client Deployment Method
• Deploying and Using Administration Tools


After completing this module, students will be able to:

• Describe the features of the basic components used in a telephony solution.
• Describe the integration of Office Communications Server 2007 in a telephony solution
• Design a network for Office Communications Server 2007 by applying an Active Directory design and networking considerations for implementing an enterprise telephony solution.
• Implement a secure enterprise telephony solution.
• Choose a client installation method by applying the client installation considerations for implementing an enterprise telephony solution.
• Manage and monitor an enterprise telephony solution.


Module 2: Planning and Deploying Office Communications Server 2007 in a PBX Telephony Environment

Enterprise users can access the telephony solution by using any of the Office Communications Server 2007 clients, such as Office Communicator 2007, Microsoft Office Mobile Communicator 2007, Microsoft Office Web Communicator, Microsoft SIP endpoints, and third-party SIP endpoints. This module describes the deployment of a telephony solution for an enterprise based on SIP-to-PBX interoperability, SIP-to-IP-PBX interoperability, Office Communications Server 2007 integration with the IP-PSTN gateway, or remote office integration.

Lessons

• Configuring Deployment Topologies
• Overview of Enterprise Telephony Clients Deployment and Configuration


Lab 2: Implementing Office Communications Server in a PBX Telephony Environment

• Creating a Deployment Topology
• Deploying and Configuring Enterprise Telephony Clients


After completing this module, students will be able to:

• Configure the common deployment topologies supported by the telephony solution of an enterprise.
• Deploy and configure enterprise telephony clients.


Module 3: Planning and Deploying Office Communications Server 2007 Enterprise Telephony Solutions

In the Office Communications Server 2007 enterprise telephony solution, telephony users can communicate with internal telephony users and remote office telephony users. This module describes the call features in an enterprise telephony solution, such as call routing. The module introduces the enterprise telephony solution components of Office Communications Server 2007, such as the Office Communicator clients, gateways, Mediation Server, Front End Server, Access Edge Server, Director, Media Relay and multipoint control unit (MCU), interactive applications, and SIP clients.

Lessons

• Overview of an Enterprise Telephony Solution
• Overview of Routing in an Enterprise Telephony Solution
• Configuring the Enterprise Telephony Solution Components
• Connecting to a Remote Office


Lab 3: Implementing an Office Communications Server 2007 Enterprise Telephony Solution

• Configuring Enterprise Telephony Solution Components
• Configuring Enterprise Telephony Routing Components
• Configuring Remote Office Connectivity


After completing this module, students will be able to:

• Describe the functions supported by an Office Communications Server 2007 enterprise telephony solution.
• Describe the components for routing in an Office Communications Server 2007 enterprise telephony solution.
• Configure the components in an Office Communications Server 2007 enterprise telephony solution.


Module 4: Monitoring and Maintaining Office Communications Server 2007

Office Communications Server 2007 supports both inbound and outbound calls between internal telephony users and external PSTN users, and between internal PBX users and internal Office Communicator telephony users. Understanding the protocols used and the call flow can assist in troubleshooting and improving routing within the telephony solution. This module describes the protocols used, and the call flow between internal telephony users in an Office Communications Server 2007 enterprise telephony solution. In addition this module describes the tools available for monitoring the call flow.

Lessons

• Backing Up and Restoring Office Communications Server 2007
• Monitoring Office Communications Server 2007
• Configuring the Archiving and CDR Service
• Overview of Protocol Monitoring in a Telephony Solution
• Monitoring Call Flow in an Office Communications Server 2007 Telephony Environment


Lab 4: Capturing Office Communications Server 2007 Call Flow

• Backing Up and Restoring Office Communications Server 2007
• Monitoring Office Communications Server
• Working with the Call Flow Monitoring Tools
• Capturing Office Communications Server 2007 Protocols


After completing this module, students will be able to:

• Identify the protocol capturing tools you can use in a telephony solution.
• Monitor call flow in an Office Communications Server 2007 telephony environment