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5119AL: Supporting the Windows Vista Operating System and Applications
Introduction
Course 5119AL: Two weeks: Microsoft Official Distance Learning (MODL)
Elements of this syllabus are subject to change.
This Distance Learning version of the course consists of 4 online live instructor-led sessions over 2 weeks (2hrs for each session). Additional self-paced e-learning content, scenario-based labs, and assessments accompany these sessions. This course provides students with the knowledge and skills required to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:
New installations Single computer migrations Single computer reinstallations The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.
Audience
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and have a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.
At Course Completion
After completing this course, students will be able to:
Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop. Identify the most appropriate method to support Windows Vista recovery on site. Identify the components of the Windows Vista user state and safely backup and restore that data. Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer. Explain how to troubleshoot Windows Vista application package installations.
Before attending this course, students must:
Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices. Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership. Be familiar with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excelฎ 2007. Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share. Have experience installing applications from media (CD/DVD) Have experience working from a command window. For example, authoring and editing batch files Be able to burn or creating boot media. For example, ISO. Have experience configuring BIOS options. For example, boot order. Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc. In addition, it is recommended, but not required, that students have completed:
5115A: Installing and Configuring the Windows Vista Operating System. 5116A: Configuring Windows Vista Mobile Computing and Applications. Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.
Course Outline
Module 1-1: Windows Vista Desktop Deployment Infrastructure
This module explains the components of a Windows Vista deployment infrastructure that uses the Business desktop Deployment (BDD) 2007 Solutions Accelerator.
Lessons
Windows Vista Desktop Deployment Infrastructure The Functionality of BDD 2007 The Components of BDD 2007 Identifying the Support Scenarios Lab 1-1: Accessing the BDD 2007 Tools
After completing this module, students will be able to:
Introduce the deployment processes, technologies, and components of Windows Vista. Describe the components and tools available as part of BDD 2007. Identify the support scenarios that BDD 2007 supports.
Module 1-2: Using Desktop Images
This describes the necessary steps required to prepare a computer for Windows Vista image deployment. It also covers how to apply a Windows Vista operating system image to a target computer.
Lessons
Preparing the Target Computer Backing Up the User State Obtaining the Desktop Image Verifying the Desktop Image Application Lab 1-2: Preparing to Apply Desktop Images
After completing this module, students will be able to:
Prepare the Target Computer. Backup the User State. Determine the best method to obtain the desktop image and apply a desktop image. Verify the desktop image application.
Module 2-1: Installing Applications and Restoring User State
This module describes the steps required to prepare a Windows Vista computer for applications and the application installation packages. It also explains how to restore and validate user state on a newly deployed Windows Vista desktop image.
Lessons
Preparation Steps for Installing an Application Package Application Package Deployment Methods Restoring User State Verifying User State Lab 2-1: Restoring and Verifying User State
After completing this module, students will be able to:
Identify preparation steps for installing an application package on a computer running Windows Vista. Explain the steps required to pilot-test an application. Restore user state on a newly deployed Windows Vista desktop image. Validate user state on a newly deployed Windows Vista desktop image.
Module 2-2: Troubleshooting Desktop and Application Installations
This module explains how to troubleshoot issues that affect the operating system deployment and application package installation.
Lessons
Introduction to Desktop Installation Troubleshooting Considerations for Desktop Installation Troubleshooting Introduction to Application Installation Troubleshooting Considerations for Application Troubleshooting Lab 2-2: Troubleshooting Application Installation
After completing this module, students will be able to:
Identify and use desktop installation troubleshooting techniques. Identify application installation troubleshooting techniques.
