50252: System Center Client Management Suite Bootcamp
Four DaysInstructor-led
About this Course
This four-day instructor-led course provides students with the knowledge
and skills to deliver Proof-of-
Concepts and implement solutions based on the System Center Client
Management Suite. The course
focuses on typical scenarios for planning, deploying and managing
clients using the Microsoft System
Center family of products:
System Center Configurations Manager 2007
System Center Operations Manager 2007
System Center Data Protection Manager 2007
System Center Service Manager 2010
The course discusses frameworks and methodologies for planning client
management solutions and enables students to deliver Proof-of-Concept
engagements using Client Management Suite.
Audience Profile
This course is intended for technical pre-sales, engagement and delivery
consultants from Microsoft
Certified Partners.
At Course Completion
After completing this clinic, students will be able to
use every workflow activity
Prerequisites
Before attending this course, students must have:
Network and system administration knowledge.
Active Directory knowledge.
Familiarity with Microsoft System Center products recommended.
Course Outline
Module 1: Introduction to the System Center Client Management Suite
This module describes the frameworks and methodologies that are related
to client management and introduces Microsoft System Center products
part of the Client Management Suite.
Lessons
Core Infrastructure Optimization Framework
Methodologies for IT service management: ITIL and MOF
Overview of System Center products
Introducing System Center Client Management Suite
After completing this module, students will be able to:
Apply Core Infrastructure Optimization models related to Desktop
Optimization
Describe ITIL and Microsoft Operations Framework processes related to
client management
Describe the products that are part of the Client Management Suite
Module 2: Overview of Client Virtualization
This module describes client virtualization scenarios and technologies.
Lessons
Microsoft Application Virtualization (App-V)
Microsoft Enterprise Desktop Virtualization (MED-V)
Virtual Desktop Infrastructure and Virtual Machine Manager
Solving application compatibility problems
Managing the Virtual Client with System Center
After completing this module, students will be able to:
Identify client virtualization scenarios and technologies: App-V,
MED-V and VDI
Identify solutions for solving application compatibility problems
Describe System Center products which can be used to manage virtual
clients
Module 3: Optimized Client Architecture and Planning
This module describes methodologies and frameworks for planning and
deploying clients.
Lessons
Core Infrastructure Optimization Framework: Desktop Optimization
Windows Optimized Desktop Solution Accelerator
Frameworks for data collection
After completing this module, students will be able to:
Describe Core Infrastructure Optimization scenarios related to Desktop
Optimization
Use Microsoft Assessment and Planning to evaluate and plan client
deployments
Use Infrastructure Planning and Design guides to plan client solutions
Module 4: Operating System Deployment for Windows 7
This module describes the operating system deployment process and tools.
Lessons
Operating system deployment process
New tools for deploying Windows 7 operating system
Microsoft Deployment Toolkit 2010
Operating System Deployment in System Center Configuration Manager
2007
Lab : Deploying Windows 7 using Microsoft Deployment Toolkit 2010 and
System Center
Configuration Manager
MDT 2010 prepare the environment
MDT 2010 build and capture a Windows 7 reference system
Configure Operating System Deployment in System Center Configuration
Manager 2007
Use System Center Configuration Manager 2007 to deploy Windows 7using
media and PXE
After completing this module, students will be able to:
Use Microsoft Deployment Toolkit to build and capture a Windows 7
reference system
Use System Center Configuration Manager 2007 to deploy Windows 7
clients
Module 5: Application Deployment
This module describes application deployment processes and tools.
Lessons
Application Lifecycle Management
Deploying native applications using System Center Configuration
Manager 2007
Application Virtualization support in System Center Configuration
Manager 2007 R2
Lab : Deploying native and virtual applications
MDT 2010 customize the Office application package
Deploying a native application using System Center Configuration
Manager 2007
Deploying a virtual application using System Center Configuration
Manager 2007
Sequence an application using Application Virtualization
After completing this module, students will be able to:
Use Microsoft Deployment Toolkit to customize an Office installation
package
Use System Center Configuration Manager 2007 to deploy native and
virtual applications to desktops
Use Application Virtualization (App-V) to sequence applications
Module 6: Maintenance and Operations for Windows 7
This module describes maintenance and operations processes and tools for
the Windows 7 operating system.
Lessons
Patch Management using System Center Configuration Manager 2007
Desired Configuration Management using System Center Configuration
Manager 2007
Monitoring with System Center Operations Manager 2007
Protecting the Operating System with System Center Data Protection
Manager 2007
Lab : Maintenance and Operations
Patch Management with System Center Configuration Manager 2007
Desired Configuration Management with System Center Configuration
Manager 2007
Monitoring with System Center Operations Manager 2007
Protecting the Operating System with System Center Data Protection
Manager 2007
After completing this module, students will be able to:
Use System Center Configuration Manager 2007 to manage patches
Use System Center Configuration Manager 2007 to report compliance
Use System Center Operations Manager 2007 to monitor the operating
system
Use System Center Data Protection Manager 2007 to protect the clients
Module 7: Maintenance and Operations for Applications
This module describes maintenance and operations processes and tools for
applications.
Lessons
Managing application updates with System Center Configuration Manager
2007
Adding application features with System Center Configuration Manager
2007
Removing applications with System Center Configuration Manager 2007
Lab : Maintenance and Operations
Managing application updates
Adding application features
After completing this module, students will be able to:
Use System Center Configuration Manager 2007 to manage application
updates
Use System Center Configuration Manager 2007 to report compliance
Module 8: How to Deliver a Client Management Suite Proof of Concept
This module describes the process for delivering a Client Management
Suite Proof of Concept.
Lessons
Identifying Customer Needs
Types of Activities
Delivering a Client Management Suite Proof of Concept
Building a demo environment
After completing this module, students will be able to:
Build their own demo environment for Client Management Suite
Deliver a Client Management Suite Proof-of-Concept
Module 9: How System Center Service Manager implements MOF and ITIL
processes
This module describes the correspondence between MOF and ITIL processes
and their implementation in System Center Service Manager 2010.
Lessons
Incident Management
Problem Management
Change Management
Configuration Management
After completing this module, students will be able to:
Describe how System Center Service Manager 2010 implements MOF and
ITIL processes
Module 10: Service Manager integration with other System Center
products
This module describes the integration of System Center Service Manager
2010 with Active Directory, System Center Configuration Manager 2007 and
System Center Operations Manager 2007.
Lessons
Integrating System Center Service Manager with Active Directory
Integrating System Center Service Manager with System Center
Configuration Manager
Integrating System Center Service Manager with System Center
Operations Manager
Lab : System Center Service Manager integration
Configuring the Active Directory connector
Configuring the System Center Configuration Manager connector
Configuring the System Center Operations Manager connector
After completing this module, students will be able to:
Configure System Center Service Manager 2010 integration with Active
Directory, System Center Configuration Manager 2007 and System Center
Operations Manager 2007
Module 11: Incident Management
This module describes the Incident Management processes in System Center
Service Manager 2010.
Lessons
Incident Management in System Center Service Manager
Create Incidents in System Center Service Manager
Lab : Incident Management in System Center Service Manager
Incident Management walkthrough
After completing this module, students will be able to:
Use Incident Management features in System Center Service Manager 2010
Module 12: Change Management
This module describes the Change Management processes in System Center
Service Manager 2010.
Lessons
Change Management in System Center Service Manager
Create Standard Change Requests in System Center Service Manager
Lab : Change Management in System Center Service Manager
Change Management walkthrough
After completing this module, students will be able to:
Use Change Management features in System Center Service Manager 2010
Module 13: Customizing and extending System Center Service Manager
This module describes how to customize and extend System Center Service
Manager 2010.
Lessons
Customizing and extending System Center Service Manager
Lab : Customizing System Center Service Manager
Create configuration items and define services
Customizing configuration items and forms
After completing this module, students will be able to:
Describe how System Center Service Manager 2010can be customized and
extended
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