About this Course

Microsoft Operations Framework (MOF) 4.0 is a best practices framework designed to help IT organizations better serve their customers and users. MOF 4.0 builds off of previous versions and can be implemented independently or with other frameworks, such as ITIL and CobiT. This course covers the foundations of MOF and the IT Service Management Lifecycle.

MOF consists of sixteen Service Management Functions (SMFs) that reside in three lifecycle phases, Plan, Deliver, Operate, and an encompassing Manage Layer. MOF is designed to allow an IT organization to implement in bits and pieces or as a carefully orchestrated program. The MOF practical guidance goes beyond theory to help users establish and implement reliable, cost-effective IT services, practices and activities. The knowledge gained in this MOF course applies to all organizations, regardless of the platforms or applications in use, and provides professionals with access to valuable content, templates and job aids.

Audience Profile

MOF Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting, and operating IT services within their organizations. Business professionals that interface regularly with IT personnel may also be interested.


At Course Completion

After completing this course, students will be able to:

•Understand MOF's three lifecycle phases, manage layer and the sixteen service management functions (SMFs) within the architecture.
•Comprehend the main goals and objectives of each lifecycle phase (and manage layer) and the service management functions (SMFs) that live within each.
•Be aware of key MOF definitions and terms.
•Understand how to integrate the MOF IT Service Management Framework into their own organization.
•Be prepared to take the MOF Foundation Certificate examination.


Prerequisites

There are no prerequisites for this course, but knowledge of ITIL is helpful.


Course Outline

Module 1: MOF Overview

Introduction to the key elements that make up the Microsoft Operations Framework and its approach to IT Service Management.

Lessons

•Operational Issues and Stable Services
•Introduction to MOF
•Introduction to the MOF IT Service Lifecycle

Module 2: Manager Layer

This layer is utilized by all the phases of the lifecycle, serving as a foundation and set of building blocks for each of the lifecycle phases.

Lessons

•Introduction to the MOF Manage Layer
•Governance, Risk, and Compliance
•Change and Configuration

Module 3: Plan Phase

This phase focuses on the key elements and Service Management Functions (SMFs) required for successful planning of new or changed IT Services.

Lessons

•Introduction to the MOF Plan Phase
•Business/IT Alignment SMF
•Reliability SMF
•Policy SMF
•Financial Management SMF
•Integrating the Plan Phase with Manage Layer SMFs

Module 4: Deliver Phase

This phase focuses on the key elements and Service Management Functions (SMFs) required for successful introduction of new or changed IT Services into the live environment.

Lessons

•Introduction to the Deliver Phase
•Envision SMF
•Project Planning SMF
•Build SMF
•Stabilize SMF
•Deploy SMF
•Integrating the Deliver Phase with Manage Layer SMFs

Module 5: Operate Phase

This phase focuses on the key elements and Service Management Functions (SMFs) required for ongoing management of live IT Services.

Lessons

•Introduction to the MOF Operate Phase
•Operations SMF
•Service Monitoring and Control SMF
•Customer Server SMF
•Problem Management SMF
•Integrating the Operate Phase with Manage Layer SMFs

Module 6: Summary

This module focuses on reviewing the key elements of the Service Management Functions (SMFs) talked about in the course.

Lessons

•Review of the Manage Layer
•Review of the Plan Phase
•Review of the Deliver Phase
•Review of the Operate Phase